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CRM Cases/Tickets inside of your Call Center - CCC Metric Monday 13
00:05:52
CRM Cases/Tickets inside of your Call Center - CCC Metric Monday 13

421 views

7 years ago

Sales P100 inside of Call Centers - Metric Monday 12
00:02:57
Sales P100 inside of Call Centers - Metric Monday 12

146 views

7 years ago

4 steps to improve NPS scores inside of Call Centers
00:05:50
4 steps to improve NPS scores inside of Call Centers

6,029 views

7 years ago

CPH (Calls Per Hour) and Call Avoidance - CCC Metric Monday 10
00:04:12
CPH (Calls Per Hour) and Call Avoidance - CCC Metric Monday 10

3,831 views

8 years ago

Adjusting Hours of Operation/Consultative Approach - CCC Weekly Wisdom # 8
00:05:05
Adjusting Hours of Operation/Consultative Approach - CCC Weekly Wisdom # 8

106 views

8 years ago

Cloud Billing and Flexibility equals huge ROI - GET TO THE CLOUD
00:04:48
Cloud Billing and Flexibility equals huge ROI - GET TO THE CLOUD

67 views

8 years ago

17 Years of Call Center Human Resources - CCC Podcast #14
00:25:12
17 Years of Call Center Human Resources - CCC Podcast #14

824 views

8 years ago

Up Sell Strategy and "MUSTS" - CCC Weekly Wisdom #7
00:04:35
Up Sell Strategy and "MUSTS" - CCC Weekly Wisdom #7

123 views

8 years ago

Revenue per Call (RPC) - CCC Metric Monday
00:03:49
Revenue per Call (RPC) - CCC Metric Monday

241 views

8 years ago

7 Coaching Steps for Call Center Supervisors - CCC Weekly Wisdom #6
00:04:44
7 Coaching Steps for Call Center Supervisors - CCC Weekly Wisdom #6

19,816 views

8 years ago

Gamification - Gimmick or Game Changer CCC Podcast #12
00:31:02
Gamification - Gimmick or Game Changer CCC Podcast #12

83 views

8 years ago

Hold Time/Percentage - CCC Metric Monday # 8
00:04:11
Hold Time/Percentage - CCC Metric Monday # 8

213 views

8 years ago

In The Box Call Center Operations - CCC Weekly Wisdom #5
00:05:55
In The Box Call Center Operations - CCC Weekly Wisdom #5

88 views

8 years ago

Choose a Cloud Partner - GET TO THE CLOUD!
00:04:18
Choose a Cloud Partner - GET TO THE CLOUD!

25 views

8 years ago

Call Center Alarm Monitoring Operations
00:21:42
Call Center Alarm Monitoring Operations

2,710 views

8 years ago

Agent Available Time - CCC Metric Monday # 7
00:05:09
Agent Available Time - CCC Metric Monday # 7

90 views

8 years ago

Snowball of Death CCC Podcast Snippet
00:03:09
Snowball of Death CCC Podcast Snippet

13 views

8 years ago

CC Accounting Communication in 60 Seconds
00:00:59
CC Accounting Communication in 60 Seconds

58 views

8 years ago

ROI on Flexibility - GET TO THE CLOUD!
00:04:32
ROI on Flexibility - GET TO THE CLOUD!

24 views

8 years ago

Adapt or Die - GET TO THE CLOUD!
00:04:16
Adapt or Die - GET TO THE CLOUD!

41 views

8 years ago

The Life of an Offshore Outsourcer
00:38:24
The Life of an Offshore Outsourcer

221 views

8 years ago

Quality Monitoring and Scoring - CCC Metric Monday 6
00:05:33
Quality Monitoring and Scoring - CCC Metric Monday 6

168 views

8 years ago

Life Balance CCC Podcast Snippet
00:04:13
Life Balance CCC Podcast Snippet

24 views

8 years ago

Work/Life Balance summed up in 60 seconds
00:00:59
Work/Life Balance summed up in 60 seconds

48 views

8 years ago

Macro and Micro Pacing - CCC Weekly Wisdom 4
00:06:36
Macro and Micro Pacing - CCC Weekly Wisdom 4

76 views

8 years ago

Attitude, Process, and Accountability with Sales Teams
00:25:05
Attitude, Process, and Accountability with Sales Teams

60 views

8 years ago

Net Promoter Score (NPS) - CCC Metric Monday 5
00:05:58
Net Promoter Score (NPS) - CCC Metric Monday 5

197 views

8 years ago

Managing Agent Spreads - CCC Weekly Wisdom #3
00:05:46
Managing Agent Spreads - CCC Weekly Wisdom #3

87 views

8 years ago

Driving High Performing Call Center Teams - CCC Podcast #8
00:23:42
Driving High Performing Call Center Teams - CCC Podcast #8

144 views

8 years ago

Building a BPO Legacy - Focus Services with Video
00:26:57
Building a BPO Legacy - Focus Services with Video

77 views

8 years ago

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