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Fred Lee has the unusual distinction of having been both a vice president at two major medical centers and a cast member at Walt ...

The word “patient” comes from a latin root to mean “one who suffers” or “I am suffering”. Deirdre Mylod explains her 20 year ...

Find out about how we strive to give you the best patient experience.

Encourage questions. Share a laugh with your patients. You're not just providing care; you are changing lives. Brigitte Cutshall is ...

Susan Milligan talks about what patient experience is, the importance of EVERY interaction with a patient and figuring out how to ...

First seen as The Beryl Institute Patient Experience Conference 2012 Opening Video. "I am the Patient Experience" captures the ...

Created for The Beryl Institute Patient Experience Conference 2014. Directed by Jason Armour Music by Ray Sharp.

This 1-minute animated video helps show clinicians and healthcare staff how their CAHPS (Consumer Assessment of Healthcare ...

"The sum of all interactions, shaped by an organization's culture, that influences patient perspectives across the continuum of care ...

Individuals working at Derbyshire Healthcare describe how they play their part in creating a positive experience for people who ...

Looking to improve the patient experience at your practice? Dr. Ryan Corte shares with you 9 things he does at every patient ...

This Patient SET™ "Satisfaction Every Time" Video is an example of the WRONG WAY to approach a Patient Encounter. It is part ...

I have been struggling with a series of injuries over the last several months. I decided to take this treatment into my own hands.

Series Developed By Focus EduVation.

First Healthcare Compliance hosts Stephen A. Dickens, attorney and Vice President of SVMIC for an interactive discussion on ...

We're here when you need us — for every care in the world. https://my.clevelandclinic.org/ Patient care is more than just healing ...

We all impact our patients' experience. UI Hospitals and Clinics is enhancing the patient experience by focusing on ...

Nursing leaders speak about the patient experience at University of Michigan Health-West.

Audrey Curtis experienced delirium post-operatively which was extremely traumatic. And, two experts in Australia share their view ...