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We live and thrive on the daily success of agents, supervisors, and leadership teams  around the world. We specialize in helping individuals and teams avoid pitfalls, overcome challenges and succeed in the ever changing world of contact centers. We are operators with extensive background and experience in the call center industry who offer a variety of consulting services including optimizing operational processes and choosing the right technology platforms.

Intro to Call Center Crew

Call Center Crew

1,224 views

8 years ago

Videos

Call Center Crew

00:05:52

CRM Cases/Tickets inside of your Call Center - CCC Metric Monday 13

421 views

7 years ago

Call Center Crew

00:02:57

Sales P100 inside of Call Centers - Metric Monday 12

146 views

7 years ago

Call Center Crew

00:05:50

4 steps to improve NPS scores inside of Call Centers

6,029 views

7 years ago

Call Center Crew

00:04:12

CPH (Calls Per Hour) and Call Avoidance - CCC Metric Monday 10

3,831 views

8 years ago

Call Center Crew

00:05:05

Adjusting Hours of Operation/Consultative Approach - CCC Weekly Wisdom # 8

106 views

8 years ago

Call Center Crew

00:04:48

Cloud Billing and Flexibility equals huge ROI - GET TO THE CLOUD

67 views

8 years ago

Call Center Crew

00:25:12

17 Years of Call Center Human Resources - CCC Podcast #14

824 views

8 years ago

Call Center Crew

00:04:35

Up Sell Strategy and "MUSTS" - CCC Weekly Wisdom #7

123 views

8 years ago

Call Center Crew

00:03:49

Revenue per Call (RPC) - CCC Metric Monday

241 views

8 years ago

Call Center Crew

00:04:44

7 Coaching Steps for Call Center Supervisors - CCC Weekly Wisdom #6

19,813 views

8 years ago

Call Center Crew

00:31:02

Gamification - Gimmick or Game Changer CCC Podcast #12

83 views

8 years ago

Call Center Crew

00:04:11

Hold Time/Percentage - CCC Metric Monday # 8

213 views

8 years ago